Due to our gowns being customised to suit your measurements and style, we are unable to offer exchange or refunds.
If there are any issues with the manufacturing or quality of the pieces, we offer replacement or repair to be sent within 7 days of receiving your pieces. Contact us on
If upon receiving your Cleo Borrello pieces you are not happy with the fit, we encourage you to contact our team before making any alterations.
If you choose to not return your gown to us to be assessed against your measurements, you are liable for any alterations costs.
It is one of our focuses to make the Gown buying process as smooth as possible and we are flexible with finding solutions to get quick, happy resolutions.